Privacy Policy

Pulsar Developments Ltd. ("Pulsar", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and store information when you visit our website, create an account or purchase from us.

1. Who we are

Pulsar Developments Ltd. is the data controller for personal data processed through this website. We are registered in England at Unit 8B, Millars Brook, Molly Millars Lane, Wokingham, RG41 2AD, United Kingdom. Contact us at [email protected] or 01189 795319.

2. Information we collect

• Account data: name, email, phone, company and marketing preferences.
• Order data: products purchased, delivery and billing addresses, order history.
• Enquiry data: messages you send via our contact form or by email.
• Technical data: IP address, browser type, device information, pages visited.

3. How we use your data

• To process and fulfil orders and provide customer support.
• To manage your account and saved carts.
• To respond to technical and sales enquiries.
• To send service emails (order confirmations, dispatch notifications, account changes).
• With your consent, to send occasional marketing about new products and offers.
• To comply with legal obligations and prevent fraud.

4. Lawful basis

We rely on the following UK GDPR lawful bases: contract (to fulfil your order), legitimate interests (to run our business and respond to enquiries), consent (for marketing emails and non-essential cookies), and legal obligation (e.g. for tax records).

5. Sharing your data

We share data only with trusted processors who help us run the site and fulfil orders:

• Payment processors (for secure checkout).
• Couriers (for delivery of your orders).
• Cloud infrastructure providers hosting the site and database.
• Authorities where required by law.

We never sell your data to third parties.

6. International transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (adequacy decisions or Standard Contractual Clauses).

7. Retention

Order and accounting records are kept for 7 years to meet HMRC requirements. Account data is held while your account is active and deleted on request. Enquiry emails are retained for up to 3 years.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten") where applicable.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Complain to the ICO at ico.org.uk.

9. Cookies

We use essential cookies to operate the site (cart, sign-in, security) and, with your consent, analytics cookies to understand usage. You can change preferences in your browser at any time.

10. Contact

Email [email protected] or write to Pulsar Developments Ltd., Unit 8B, Millars Brook, Molly Millars Lane, Wokingham, RG41 2AD, United Kingdom.